Privacy Policy

1. About this policy

The Next One International (“TNOI”, “we”, “us” or “our”) provides education-related services, including art education, tutoring, education consultation and international student education support. We do not provide migration advice or visa application services.

This Privacy Policy describes our general approach to handling personal information. Different services may require different information, and we will only seek information that is reasonably necessary for the service being provided or otherwise required or permitted by law.

2. Information we collect

The kinds of personal information we may collect depend on your relationship with us and the services you request. This may include:

• name, contact details and preferred method of communication;
• student name, year level, age or date of birth where relevant;
• parent, guardian or authorised representative details;
• education history, qualifications, study interests and academic records;
• enrolment, attendance and service-related information;
• information contained in enquiries, correspondence and consultation notes;
• identity and passport information where reasonably necessary for international education applications or enrolment;
• student visa status where reasonably necessary for study eligibility or education enrolment;
• supporting information reasonably necessary for education enrolment or education consultation; and
• health or accessibility information where reasonably necessary for a student support service and we are permitted to collect it.

3. How we collect personal information

We generally collect personal information directly from you, a parent or guardian, or an authorised representative. Collection may occur through:

• website enquiry forms;
• email, telephone or in-person discussions;
• enrolment, consultation or service forms;
• documents provided through appropriate private channels;
• education providers, government agencies, professional advisers or other third parties where you have authorised the disclosure or where it is otherwise permitted by law.

Where practical, we will explain why information is required at or before the time it is collected.

4. How we use personal information

We may collect, hold, use and disclose personal information for purposes including:

• responding to enquiries and communicating with you;
• assessing and delivering tutoring, art, education consultation and related services;
• assisting with school, college, vocational or university pathways and applications;
• providing international student education and enrolment support;
• preparing and supporting education-provider applications and related enrolment documents where authorised;
• communicating with education providers, government bodies and other relevant organisations;
• managing appointments, enrolments, records and administration;
• meeting legal, regulatory, professional and record-keeping obligations;
• maintaining the security and operation of our systems and services; and
• handling complaints, disputes or other service-related matters.

We do not use sensitive documents collected for education matters for unrelated marketing purposes.

5. Children and students

Some of our services are provided to children and school-aged students. Where appropriate, we may collect information from or with the involvement of a parent or guardian. We take particular care with information relating to minors and limit its use to purposes connected with the relevant service, administration, safety or legal requirements.

Parents and guardians should only provide information about a child that is relevant to the service being requested.

6. International education and enrolment matters

If you proceed with international education consultation or enrolment support, we may need information that is more detailed than the information requested through our public website.

Depending on the requirements of an education provider or enrolment process, we may request identity and passport records, academic records, current student visa status, parent or guardian details, and other documents reasonably necessary to assist with your education enquiry or application.

These documents are requested through appropriate private channels rather than through the general website enquiry form. We only seek information that is reasonably necessary for the service, or that we are required or permitted to collect.

7. When we may share personal information

We may disclose personal information where reasonably necessary to provide a service, where you have authorised us to do so, or where disclosure is required or permitted by law. Recipients may include:

• schools, colleges, universities and other education providers;
• government or regulatory authorities where required or permitted by law in connection with education services;
• professional advisers, interpreters, translators or other specialists involved in your matter;
• technology, hosting, communication and administrative service providers that support our operations;
• other organisations involved in an application or service where disclosure is reasonably necessary and authorised; and
• law enforcement, courts, tribunals or regulators where required or permitted by law.

We do not sell personal information to advertisers or data brokers.

8. Overseas disclosures

Because some of our education services involve international students, overseas clients and education providers, personal information may in some circumstances be disclosed to recipients outside Australia.

The relevant country or countries will depend on the individual matter, the education pathway, the location of the client or representative, and the organisations involved. Where it is practicable, we will provide more specific information about an overseas disclosure when it becomes relevant to your matter.

9. How we store and protect personal information

Personal information held by The Next One International is generally stored electronically in systems and services used for our business operations.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These measures may include access controls, account security, restricted access based on business need, system security measures and appropriate handling procedures.

Access to personal information is limited to people who require it for legitimate business, service, legal or professional purposes.

10. Retention and deletion

We retain personal information only for as long as it is reasonably required for the purpose for which it was collected, for the ongoing provision of services, or to meet applicable legal, regulatory or professional record-keeping obligations.

When personal information is no longer required, we take reasonable steps to securely delete it or de-identify it where appropriate and where we are permitted to do so.

11. Accessing or correcting your information

You may ask us to provide access to personal information we hold about you, or to correct information that is inaccurate, out of date, incomplete or misleading.

We may need to verify your identity before providing access or making a correction. In some circumstances, access may be limited or refused where permitted by law. If that occurs, we will explain the reason where we are able to do so.

12. Website and technical information

When you use our website, standard technical information may be recorded by our website hosting, security or network services. This can include information such as IP address, browser or device type, access time, requested pages and technical security events.

This information is used for website operation, troubleshooting, security and service improvement. Our website may also contain links to third-party websites or social media services. Those services operate under their own privacy practices, and we are not responsible for their privacy policies.

13. Privacy enquiries and complaints

If you have a question about this policy, want to request access or correction, or wish to raise a privacy concern, please contact us using the details below.

We will consider privacy concerns and respond within a reasonable timeframe. Depending on the circumstances and the applicable law, you may also be entitled to raise a complaint with the Office of the Australian Information Commissioner (OAIC).

14. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our services, systems, legal obligations or information-handling practices. The current version will be published on this website with the date of the latest update.